The main stakeholders of the Hoshizaki Group include shareholders and investors who directly or indirectly affect our business operations, as well as customers who use our products and services, suppliers, employees, and local communities. The Group listens to stakeholder opinions through various opportunities and reflects them in management.
Stakeholder
Shareholders and Investors
Relationship with the stakeholder
As providers of financial capital, shareholders and investors support the growth of the Hoshizaki Group while monitoring its management. We will build a relationship of trust with them by enhancing information disclosure and strengthening efforts to increase corporate value.
The stakeholder’s main interests
- Enhancing corporate value
- Pursuing fair disclosure
- Implementing capital policy with
- attention to capital efficiency
- Achieving shareholder returns in excess of cost of capital
- Addressing the SDGs/ESG factors and disclosing information
- Improving the effectiveness of governance
Primary channels of communication
- General meeting of shareholders
- Financial results briefings for institutional investors
- Individual engagement with institutional investor
- Conferences organized by securities companies
- Briefings for individual investors
- IR site / ESG information site
Relevant Departments / Inquiries
- Management Department
（Dialogue with Shareholders）
Stakeholder
Customers
Relationship with the stakeholder
Amid the shift taking place from a society and economy centered on goods to a society and economy centered on services and information, we aim to earn customer satisfaction by consistently providing the value that our customers desire and building more solid and longer-term relationships with our customers.
The stakeholder’s main interests
- Provision of high performance, high quality products
- Service organization that provides reliable support
- Capability to propose solutions to issues Appropriate pricing
- Response to technological innovation
Primary channels of communication
- Sales activities
- Service activities
- Various exhibitions
- Training/seminars
- Customer satisfaction surveys
- Factory tours
- Website
Relevant Departments / Inquiries
- Domestic Sales Department
- Overseas Business Division
- Manufacturing Department
- Development and Technology Department
- Group companies
Stakeholder
Suppliers
Relationship with the stakeholder
Should a company become involved in environmental destruction or human rights abuses, even indirectly through its supply chain, it will lose the trust of its customers and society. We view our suppliers as partners and believe that it is essential to work to solve the social issues that exist within our supply chain.
The stakeholder’s main interests
- Offering fair, equitable, and transparent trading terms
- Supporting quality improvement
- Promoting socially and environmentally responsible procurement activities
- Cooperating in the event of disasters
Primary channels of communication
- Daily procurement activities
- Factory policy briefings
- Hoshizaki’s purchasing policy
- Quality audits
Stakeholder
Employees
Relationship with the stakeholder
We work to improve employee job satisfaction by offering opportunities for individual growth and creating a vibrant workplace culture so that we can contribute to customers and society through our business and continue to evolve and grow as a company together with our employees.
The stakeholder’s main interests
- Respecting fundamental rights at work
- Ensuring safe operations
- Caring for the natural environment
- Creating workplaces that foster high psychological security
- Ensuring equal opportunity and fair evaluation
- Providing opportunities for growth and self fulfilment
- Improving work-life balance
- Ensuring diversity and work style options
Primary channels of communication
- Intranet, company magazine
- Employee satisfaction survey
- Communication with supervisors/colleagues
- Goal management, mutual checks of progress, evaluation feedback
- Helpline
- Labor-management negotiations and discussions
- Training/seminars
- Family days (Online factory tours for employee families)
Stakeholder
Local Communities
Relationship with the stakeholder
All of Hoshizaki Group’s offices and plants are members of their local communities. From support and assistance for educational, cultural, and sporting activities in local communities to recovery support activities in the event of disaster, each of our employees engage in meaningful activities when and where they can.
The stakeholder’s main interests
- Coexisting and co-prospering with local communities
- Creating employment Contributing to the development of the community
- Conserving the local natural environment
- Operating safely
Primary channels of communication
- Participation in community groups and events
- Support for organizations that assist the independence of people with disabilities
- Employee participation in community activities
- Donations by the Hoshizaki Charity Club
Stakeholder
Future generations
Relationship with the stakeholder
Contributing to the generation that will build the future society leads also to the resolution of social issues by fostering the growth of the next generation of human resources. From a long-term perspective, we work to help preserve the natural environment, provide natural science education, and foster the development of human resources through scholarship awards.
The stakeholder’s main interests
- Handing down a rich natural environment and stable society
- Passing on the joy and importance of manufacturing
- Providing opportunities for the growth of the next generation as future leaders of society
Primary channels of communication
- Factory tours
- Participation and cooperation in Hoshizaki
Green Foundation’s environmental improvement activities for the protection and breeding of wild animals and plants - Scholarships provided by Hoshizaki
- Shinsei Foundation and Sakamoto
- Donation Foundation (SDF)