Providing the Best Customer Service Through Faster Feedback Response

The Hoshizaki Group, which boasts unique technological strengths, covers everything from manufacturing to maintenance as a company that provides reliable support to customers. In Japan, starting from 15 sales companies that cover the entire country, we deliver attentive, community-based services to a wide range of customers — not only restaurants, family restaurants, and convenience stores but also hotels, schools, welfare facilities, food processing plants, hospitals, agriculture, and fisheries.

Education for Hoshizaki Group service staff is thorough. In some regions, we have introduced an original "Qualification Skill System" under which service staff trained to repair any of the Group's products strive to respond to any trouble on the same day. In addition, we conduct Voice of Customer (VOC) surveys to understand current and future customer needs and use feedback to the R&D department to support future product development. Hoshizaki Group’s strengths lie in trusted quality, long-term durability, and the ability to respond quickly to any issues.